ماهي شروط الاسترجاع والاستبدال؟

ماهي شروط الاسترجاع والاستبدال؟

  • Return and exchange policy: 14 days from the invoice date, and 1 day during sales and discount periods, provided the product is in its original condition and the original invoice is presented. For tailoring services, no returns or exchanges are allowed.

  • The product must be in the same condition as received and in its original packaging.

  • Fabrics or rolls cannot be exchanged or returned after they have been cut.

  • A refund request will be processed after we receive the product and ensure it is in good condition.

  • Once we receive your bank details, the amount will be transferred within 14 days.

  • Upon receiving the order, the customer may verify that the order matches the invoice.

  • The replacement product will be shipped after the original product has been handed over to the shipping company.