Exchange terms:

 ●  As of this moment, the Richy Group does not offer buyers the ability to exchange or exchange a good for another.

Return terms:

Cases that cannot be returned:

There are a number of specific situations where the product cannot be returned and they are:

 ●  When submitting a return request after a specified time, which is 14 days from the date of receipt.
 ●  When using the product, when it is damaged, or when it is not in the same condition that you received it.
 ●  Specific products such as underwear.
 ●  Products whose serial numbers have been tampered with or removed.
 ●  Products without price tags, stickers, original packaging, or the lack of any accessories.

Cases that can be returned:

There are a number of specific situations where the product can be returned and they are:

 ●  Manufacture defects are to be over 14 Days of receipt.
 ●  Shipment content error.
 ●  It has not passed 14 days after receiving it for you, provided that it is in the same condition that it was received in and in its fund provided that it is not included in the list of goods that cannot be returned
 ●  Your order is shipped by the carrier in the event if the order is not received under any circumstance and returned to us, you should know your order is considered canceled and your amount will be returned to the same card used from 48 hours until 30 days and in the event that you want to return the request must be implemented a new process.
 ●  Return the fragile items in the same manner in which they were received to protect them from breakage.

I changed my mind and I no longer want the product that I purchased, can I return it?

 ●  Yes, you can return those products that you no longer want to acquire, we understand the right of the buyer to get what he wants from the products he wants in addition to his right to change his mind regarding buying A product. In this case, all you have to do is contact us to cancel your order and we will return the full amount to you.
 ●  In the event that you received the product, you will be able to return it within 14 days from the date you received it, provided that the product is not included in the list of products that cannot be returned.

The product received by the same were not what had been requested how can I return?

 ●  First of all, we apologize for the unintended error. In this case, you can return the item in the same condition and packaging that you received it and send it to us. Once we receive the good, we will promptly initiate a process to return all monies that have been paid to you.

In the event that a product that is not working properly (pen) or a damaged product arrives, how can I recover the amount I paid?

 ●  When the product arrives in a damaged condition or is not working properly, you can then return the product to us in the same condition that you received it and in the same original packaging. As soon as we receive the product, we will check it, and if it is found to be defective or damaged in it, we will immediately start the procedures of returning the amount to you, whether those that you paid for the product or those paid to ship the product and deliver it to you.

If I want to return the product that I purchased, who will pay the shipping cost?

 ●  If you wish to return the item, the Richy Group guarantees that you will return it completely free of charge. The Richy Group will pay the full shipping cost and return the full amount paid to you under the terms the Richy Group bears the shipping fees recorded at the bottom of the page.

How long does the shipping operator need to be able to receive and deliver the returned goods?

 ●  Under normal circumstances, the shipping broker will call to determine the date of receipt within three to five business days from the date you request the return of the product, but sometimes, it may take up to two weeks for the shipping service provider to receive the product from you.

Will I be able to return the products I want to the Richy Group via any shipping service provider or in person?

 ●  So far, the re - product is not only to receive a set Ritchie product returned via a shipping service provider authorized, the delegate will contact you to set the date of receipt.

How do I get a prepaid bill of lading from the Richy Group?

 ●  Once you request the return of the product, you will receive an email containing a prepaid shipping policy from the Richy Group to be able to return the item you want completely free of charge.

The Richy Group bears the shipping fee from the sales center to the customer in the following cases:

 ●  If the invoice date is during an offer period that includes free shipping
 ●  If the return is caused by a manufacturer defect
 ●  If the return reason is caused by the shipment being delayed by 10 days
 ●  If the return reason is caused by an error in the content of the shipment

The company shall bear the shipping fees from the customer to the sales center in the following cases:

 ●  If the return is caused by a manufacturer defect
 ●  If the return reason is caused by the shipment being delayed by 10 days
 ●  If the return reason is caused by an error in the content of the shipment

Return the money after the return?

 ●  Refund is made very quickly and smoothly after the item is received. If you have paid for the item using a credit card, then the payments will be returned directly to your card. The period for receiving funds varies from person to person depending on the requirements of your bank, sometimes it takes 48 hours until 14 working days before you can receive the amount.

Contact us:

 ●  For assistance during the order process or to evaluate our service, please send an email to the following address [email protected]
 ●  You can call us on 920014121 during official business hour